If The Juice Studio is contacted 24-hours or more prior to the dispatch date we will re-allocate your delivery date or issue a refund as necessary.
Once delivered or on route, due to the perishable nature of the product we are unable to offer refunds or returns.
TERMS & CONDITIONS:
1.0 Status of Terms
1.1 These terms constitute a legal document (“the Agreement”) which sets out the rights and obligations of you as a purchaser (“you”), and those of The Juice Studio, “we” or “us”), in relation to the services and products offered by us through this site or any of the other sites owned by us. By registering for The Juice Studio services, you agree to the terms of this Agreement, and you re-affirm that agreement every time you use any of our services.
1.2 You agree to:
a) provide true, accurate, current and complete information about yourself as prompted by our registration form (such information being the “Registration Data”); and
b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete.
If you provide any information that is untrue, inaccurate, not current or incomplete, or The Juice Studio has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, The Juice Studio has the right to suspend or terminate your order, cease supply and refuse you any and all current or future use of the The Juice Studio.
1.3 Our juice’s are sold as healthy snacks, meal replacements or as part of our juice cleanse packages, with the main aim of increasing nutrient absorption, promoting a healthy lifestyle and potentially losing weight. The ingredients have been carefully chosen to pack the juice with the maximum nutrients and as little sugar as possible.
1.4 These terms and conditions were last updated on 4th September, 2020. Please review these Terms & Conditions as they may change from time to time. If at any time you do not wish to accept these conditions then you may not use this site.
You can contact us at any time using the contact details on our website.
2.0 Place of performance and applicable law.
The Juice Studio is located in Scotland. Unless otherwise specified, the materials on this site are directed at those who access this site from the United Kingdom mainland. The Juice Studio makes no representation that any product referred to and the materials on this site are available in other locations. Mainland UK only!
3.0 Order Placement, Payment, Delivery, Further Instructions.
3.1 An order has not been accepted until payment has cleared through our system, a completion email will be sent once the final parcel has been processed.
3.2 We may refuse to accept an order:
(a) where arrangements are not available;
(b) where we cannot obtain authorization for your payment;
(c) if there has been a pricing, discount code or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions
Only paypal will be accepted by The Juice Studio at this time, and only one payment per booking can be accepted.
3.3. All prices shown are valid per person per individual arrangement. With the nature of organic produce and seasonal price fluctuations aswell as fuel prices, changes are frequent and unpredictable. We do our best to keep our prices constant as published. From time to time we may have to adjust our pricing to reflect significant cost changes on our operations side. The Juice Studio reserves the right to introduce promotions at any time. All bookings made prior to a promotion being introduced cannot be changed to that of the promotion.
3.4 We deliver to the address stated on your booking form, please make sure you’ve made suitable arrangements to receive your delivery and have given appropriate instructions. If no one is at home during our delivery hours to sign for your parcel you will need to instruct the courier company to leave in a safe place (we cannot pass notes to the courier, this must be left for the courier at the time of delivery). No refunds will be given if this action is taken and a parcel is not received. Please make sure you are in to sign for your parcel. As our products are perishable the will be delivered on a chosen delivery date. If no one is in to accept the parcel at your chosen delivery address, our courier will be instructed to leave the parcel at your property, if the parcel is lost or stolen we will not accept responsibility or liability. You must arrange for someone to be available to accept it on your chosen delivery date. In the event that a parcel has to be delivered to a neighbour or other address and is subsequently lost we cannot accept responsibility for it. If a parcel is returned to the courier and then delivered on a subsequent date or cannot be delivered within 48 hours of despatch, we will not accept responsibility for the goods being off. Goods are sent fresh and must be consumed within 3 days or frozen. If goods are returned to us after delivery attempted a refund or replacement will not be offered.
3.5 In the event that your delivery is stolen from your doorstep or specified delivery place, or damaged in transit, we do not accept liability and will offer compensation only at our discretion.
3.6 We cannot be held responsible for any changes to delivery made by the customer directly with the courier, we have no control over the delivery after this point and therefore cannot accept responsibility for the products if they perish or become damaged or similar.
3.7 We cannot make any amendments to delivery details 24 hours prior to the day of dispatch. It is the customers responsibility to ensure their delivery is accepted at the address given at the time of purchase. The Juice Studio cannot accept responsibility for any loss, damage or perishing incurred. Orders cannot be cancelled or refunded within 24hours before the date of dispatch.
3.8 If we are unable to deliver to you, or have to deliver late, for reasons beyond our control (for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure), we cannot accept liability for any inconvenience or loss this causes. In the event that a delivery cannot be sent on your selected order date, we will notify you via email and send for delivery on the next working available day.
3.9 If the courier is unable to deliver to the address that you’ve given for any reason, they will attempt to contact you to make other arrangements. Please note the courier cannot call before delivery, we can pass the request on the delivery note but there is no guarantee this will be done, other arrangements should be made to ensure the delivery can be accepted. We will not be held responsible for deliveries that are missed on this basis.
4.0) UK Delivery is available Monday - Saturday (excluding Bank Holidays). When placing a Saturday delivery, you must also select and pay for "Saturday Delivery" - in the event that a Saturday date is chosen but the surcharge is not paid, the package will be sent on the next available day. Saturday deliveries are very expensive and we must receive the surcharge amount.
4.1) All juice orders are fresh and must be started the following day after delivery. We will not be responsible for packages sent which are started later and are not consumable.
4.2) If any products are delivered damaged or they are not consumable due to them being off or sour, the customer must inform us within 12 hours. Replacements or refunds will not be issued to goods which have later expired but have not been informed to us within this time frame.
4.3) In the event of a damaged or faulty product being delivered, we will not offer compensation to the customer. Refunds or replacements will be offered at our discretion. In the event of a damaged delivery, we may request to collect the parcel to investigate, in this instance replacements or refunds will not be issued until damaged goods have been received and management have made a decision, customer must not dispose of products until agreed with The Juice Studio.
4.4) Juice must be refrigerated immediately after delivery and kept refrigerated until consumed or frozen if out with 3 days.
4.5) We advise that Juice Cleanses should only be purchased by those over the age of 16. Anyone under the age of 16 should have permission from an adult before purchasing. It is not The Juice Studio's responsibility to check the age of those purchasing products.
4.6) Juice Cleanse/Detox/Fasting is a restricted calorie process, we do not advise people who are unwell, pregnant, frail, elderly or people with any other health issues to carry out a cleanse. Please see your doctor before ordering, or contact us prior to ordering for further details.
4.7) For Allergens in meals please contact us via email or telephone (this information will also be included on the meal packaging). There are no allergens in any juices. Please contact us for a full breakdown of nutritional information.
4.8) Please ensure you have read the ingredients for each juice, the juices are predominantly made up of vegetable juice and this means they aren’t very sweet. We will not offer refunds based on personal taste of the juices.
5.3) By ordering & accepting these Terms & Conditions the customer is giving permission for The Juice Studio to use the personal details given for future promotions. This includes telephone & email addresses.